Privacy Policy

Waterbridge Contractors of the Carolinas LLC ("Waterbridge," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

This policy applies to information collected through our website at waterbridgellc.com, including our contact forms, estimate request forms, and any other interactions you have with us — including SMS/text message communications.

By accessing waterbridgellc.com, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or submit your personal information through our forms. For our full Terms and Conditions, please visit waterbridgellc.com/terms-and-conditions.

When you contact us, request an estimate, or otherwise interact with Waterbridge, we may collect the following information:

• Full name
• Phone number (including mobile/cell numbers)
• Email address
• Property address or project location
• Project description and details (dock, seawall, boat lift, bulkhead, etc.)
• Any other information you include in your message or inquiry
• IP address and browser type when you visit our website
• Pages visited and time spent on our site
• Referring website or source (e.g., Google, Facebook)
• Device type and operating system

We use the information we collect for the following purposes:

• To respond to your inquiry or estimate request
• To provide project estimates, proposals, and quotes
• To schedule and coordinate site visits and construction services
• To communicate with you about your project via phone, email, or SMS text message
• To send customer service updates, project status notifications, and appointment reminders
• To send marketing and promotional messages, only with your separate explicit consent
• To comply with applicable South Carolina and North Carolina laws and regulations
• To improve our website and services

We take reasonable technical and administrative measures to protect the information you provide to us, including:

• Limiting access to your personal information to staff who need it to perform their job functions
• Using secure forms and encrypted communications where available
• Not storing sensitive financial information on our systems

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not share your phone number with third-party advertisers. We may share your information only in these limited circumstances:

• With subcontractors or project partners who need the information to perform work on your project, under confidentiality obligations
• With service providers who assist in operating our website or communications systems (such as our CRM or SMS platform), under strict data processing agreements
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of Waterbridge Contractors, our customers, or the public

Our website uses cookies to improve your browsing experience and analyze site traffic. By accessing waterbridgellc.com, you agree to the use of cookies in accordance with this Privacy Policy. Cookies are small files stored on your device that enable certain website functionality. You can instruct your browser to refuse all cookies; however, some features of our website may not function properly without them.

We use third-party tools including Google Analytics and Google Tag Manager to understand how visitors use our site. Some of our affiliate or advertising partners may also use cookies. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to provide ongoing services related to your project, or as required by applicable law. SMS opt-out records are retained for a minimum of 10 years as required by applicable regulations.

You may have the following rights regarding your personal information:

• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information, subject to legal and contractual obligations
• The right to opt out of SMS communications at any time by replying STOP to any message

To exercise any of these rights, please contact us using the information in Section 12 below.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us: